When I consider the term “customer service,” I envision a time when everyone really did know your name. I grew up behind the counter of a family-owned deli and learned how to treat customers from watching my father.
I can still remember the way his eyes lit up when a lunchtime regular came through the door. They weren’t just “customers.” They were his customers. He knew their names and they mattered to him. It’s my goal to provide that type of service to you, so that you can provide that type of service to your customers.
Although I’ve been fortunate to work with some of the industry’s largest companies such as Disney & Live Nation, those relationships that my father built every single day handshake by handshake have left an indelible mark on my business.
No matter how large or small your company or restaurant is, we will give you the same dedication my father gave to his lunchtime regulars.
I started this company to honor my father by keeping his incredible passion for serving others alive and I will never lose focus of that mission.
Agostino DiGiacomo is an authority in brand development, specifically developing brand equity by implementing a measured and disciplined procedural structure that he’s developed over 30 plus years’ while providing foodservice deliverables at all levels of service.
His expertise includes: operations, concept and menu development, marketing, purchasing, human resources, training, accounting, large venue management, concessions, catering, the responsible service of alcohol and forensic cost analysis.
Recognized as an exemplar “industry worker” by his peers, Agostino has become a staple of the Salt Lake market over the past decade plus, working with many A Listers of Billboards’ hottest artists past and present, Olympic Stars and National Comedy Tours.
Augie’s culinary ventures have run the gamut, building and laboring over countless endeavors, from startup fast casuals, high volume bars, to small intimate venues for select VIP’s, he’s managed food service at some of Utah’s premier venues, and catered major events including a private celebration for the Disney company. The Mouse himself, Mickey and some of his closest friends.
His protégés have went on to become GM’s, F&B Directors and owners of their own successful outlets. It is in no small part to their success stories, that Augie is now taking on the role he was meant to play, advising families and entrepreneurs, who find themselves navigating treacherous culinary waters.
Augie provides his clients with resources and support to compete with any player in the market; big or small anywhere in the country.
Additionally Augie has served on the Advisory Board of the Utah DABC. He is currently a member of the National Restaurant Association, National Association of Concessionaires, National Association for Catering and Events, International Association of Venue Managers, Association of Luxury Suite Directors and the Society for Hospitality and Foodservice Management.
